YOUTUBE SHORT: Key Criteria for Vetting the Right BPO Partner “What you’re looking for in your BPO partner is an understanding of how they train, how they disseminate your product information, policies, procedures, and other key details, and how they ensure that information is effectively imparted to the team that will be working for you. We needed a partner whose training matched ours and who could flexibly update agents on complex, niche equipment specs.” - Ken Mogensen