What’s Inside [0:39] Introduction to Thomas Lehner [28:44] Full Podcast Episode [2:31] Embracing the Sustainable Entrepreneurial Mindset for Business Success [4:12] Balancing Value: Entrepreneurial Drive vs. Employee Mindset [5:44] Mastering Feedback Loops: Effective Customer Insight Management [2:27] Feedback’s Role in Empowering Agents [4:43] CX: The Ultimate Competitive Edge in Saturated Markets [3:33] AI and Humans: Striking the Right Balance in CX [1:04] Reflecting on Sustainable Value and Actions for Business Success [0:51] Short - Balancing Value Entrepreneurial Drive vs. Employee Mindset [0:46] Short - Mastering Feedback Loops: Effective Customer Insight Management