The Proactive Side of GRC: An All-New Competitive Advantage
Jen-Larie Tumminello, Executive Team Lead of Global & Enterprise GRC Strategy at TD Bank, reframes governance, risk, and compliance as a proactive growth driver. With a deep background spanning the Federal Reserve Bank of New York, PwC, and Morgan Stanley, Jen shares how today's GRC leaders can earn a seat at the table by embedding trust, data, and customer alignment into strategic planning. She explains why understanding baseline risks and internal customer needs is essential for shaping the future of enterprise-wide programs.
The Proactive Side of GRC: An All-New Competitive Advantage EPISODE 01 Jen-Larie Tumminello Executive Team Lead Global & Enterprise GRC Strategy, TD Bank
What’s Inside [23:40] Full Podcast Episode [3:21] Highlights Video [4:28] Introduction to Jen-Larie Tumminello [1:28] How GRC Systems Drive Customer Experience and Regulatory Confidence [1:52] Proactive GRC: Aligning Strategy, Compliance, and Customer Needs [3:57] Incorporating Customer Insight and Feedback into Risk Strategy [4:27] GRC Leaders: How to Earn Your Seat at the Table [1:54] Building Diversified and Cross-Functional GRC Teams for Readiness [1:08] How to Understand the Baseline and Map Risks Before Building GRC Systems [1:31] The Strategic Core of Every GRC Transformation [0:59] Short - Proactive GRC: Aligning Strategy, Compliance, and Customer Needs [1:00] Short - Incorporating Customer Insight and Feedback into Risk Strategy
A Podcast with Jen-Larie Tumminello Jen-Larie Tumminello, Executive Team Lead of Global & Enterprise GRC Strategy at TD Bank, reframes governance, risk, and compliance as a proactive growth driver. With a deep background spanning the Federal Reserve Bank of New York, PwC, and Morgan Stanley, Jen shares how today's GRC leaders can earn a seat at the table by embedding trust, data, and customer alignment into strategic planning. She explains why understanding baseline risks and internal customer needs is essential for shaping the future of enterprise-wide programs.
Full Episode “Proactive GRC is making sure we're aligned as a firm from the top down internally, but also externally. It means having one universal system that can be utilized firm-wide, helping not only to reduce and minimize risk, but also to improve the overall customer experience.” - Jen-Larie Tumminello
Highlights Video (3:21)
Introduction to Jen-Larie Tumminello (4:28) “I've spent half my career in financial services operations and customer service, both domestically and internationally, holding progressively senior roles in operations, management, and compliance.”
How GRC Systems Drive Customer Experience and Regulatory Confidence (1:28) “The whole universe of GRC systems aims to standardize and eliminate the silos of various systems used for specific tasks. Foundationally, the main focus is influencing customer experience, and ensuring trust and safety, consistency and reliability, and the use of ethical business practices.”
Proactive GRC: Aligning Strategy, Compliance, and Customer Needs (1:52) “We must ensure that everyone is fully informed and knowledgeable about what we're doing, why we're doing it, what the ultimate goal is, and what truly defines success for us.”
Incorporating Customer Insight and Feedback into Risk Strategy (3:57) “Learning about the needs of your customers allows you to build something intuitive that meets all their needs. You cannot solve that until you gather that intel and speak to people across those lanes.”
GRC Leaders: How to Earn Your Seat at the Table (4:27) “Everyone with a GRC influence should be at the table to make decisions or discuss where we are, what needs to be remediated, and how we’re going to resolve those problems. I think the key is unifying all risk disciplines into one governance forum to address these issues.”
Building Diversified and Cross-Functional GRC Teams for Readiness (1:54) “Training is number one. You must ensure that there’s training and communication so that everyone understands and speaks the same language about risks, rather than managing risks in silos. Everyone should be fluent in understanding how the various risk disciplines inform the firm's risk appetite.”
How to Understand the Baseline and Map Risks Before Building GRC Systems (1:08) “When building a proactive GRC program and/or system technology solution, it is essential to understand your baseline and spectrum of risks, including operational, financial, regulatory, and reputational risks. You really need to understand your current state before you can move forward in defining the future requirements from that view.”
The Strategic Core of Every GRC Transformation (1:31) “Be ahead of that market intelligence and what really defines the customer, making sure the voice of the customer is incorporated into the strategic planning aspect of everything you do.”
YouTube Short: Proactive GRC: Aligning Strategy, Compliance, and Customer Needs “We must ensure that everyone is fully informed and knowledgeable about what we're doing, why we're doing it, what the ultimate goal is, and what truly defines success for us.” - Jen-Larie Tumminello
YouTube Short: Incorporating Customer Insight and Feedback into Risk Strategy “Learning about the needs of your customers allows you to build something intuitive that meets all their needs. You cannot solve that until you gather that intel and speak to people across those lanes.” - Jen-Larie Tumminello
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