What’s Inside [1:26] Introduction to Steve Kaay [24:46] Full Podcast Episode [2:16] Overcoming Industry Complexities with Dedicated Agent Training [2:57] Outsourcing Success: Consultative Interactions and Expertise [3:18] The Outsourcing Advantage: Quality Through Diverse Work Perspectives [3:13] 1-10 Rating: Importance of Agent Turnover to Company’s Growth [2:38] Outsourcing: Upgrading Contact Center Quality for Better Results [1:10] Vision Casting: Leading Teams to Achievement [1:05] Outsource for Success: Partnering for Customer Satisfaction [4:18] Aligning Values: Building Success in Business Culture [0:59] Short - The Outsourcing Advantage: Quality Through Diverse Work Perspectives [0:56] Short - Aligning Values: Building Success in Business Culture