(2:57 Video) Outsourcing Success: Consultative Interactions and Expertise “Our outsourcing partners did incredibly well at learning our products and acting as trusted consultants for the business. Their hunger and desire to learn set them up to be successful.” -STEVE KAAY

Steve Kaay - "CCOs: Flipping BPO Quality Perceptions On Its Head” - Page 7 Steve Kaay - "CCOs: Flipping BPO Quality Perceptions On Its Head” Page 6 Page 8
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