Shorts "Our outsourcing partners have a desire to go to work and make a difference. The longevity, care, interest, and desire to learn are significantly higher than in the U.S. It's a huge win for the company to invest in outsourcing." -STEVE KAAY

Steve Kaay - "CCOs: Flipping BPO Quality Perceptions On Its Head” - Page 14 Steve Kaay - "CCOs: Flipping BPO Quality Perceptions On Its Head” Page 13 Page 15
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