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(2:42 Video) “Essential Steps for Mastering Difficult Conversations” "When people make a commitment, they're more likely to honor it. If I'm committing to the action I'm saying, ‘I'm going to do this,’ the more likely that it will happen." -COLLEEN STANLEY

SLA Episode 12s -"A Leader's Guide to Having Difficult Conversations" - Page 6 SLA Episode 12s -"A Leader's Guide to Having Difficult Conversations" Page 5 Page 7
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