What’s Inside [0:31] Introduction to Shawn Tinsley [25:07] Full Podcast Episode [2:52] Episode Highlights [1:28] Realizing The Gaps You Can’t Fill Alone [1:49] Putting Humans At The Core Of Service [1:31] Driving Results With Change Management [1:42] Elevating Teams By Replacing Ticket Taking [3:14] Simplifying Perspectives And Unlocking Growth [2:14] Converting Partnerships Into Action Plans [3:40] Placing People Before The Process [1:24] Uncovering Issues Through Patient Listening [1:44] Preparing Teams For Emerging Trends [1:50] Launching Successful Engagements From The Start [1:07] Focusing On DNA While Outsourcing The Rest [0:47] Short - Realizing The Gaps You Can’t Fill Alone [0:49] Short - Converting Partnerships Into Action Plan