What’s Inside [0:51] Introduction to Senthamizh Selvan Pandian [24:55] Full Podcast Episode [0:00] Episode Highlights [1:58] Continuous CX Research Beats Market Chaos [3:33] Customer-First Innovation Drives Market Wins [3:34] Upskill to Future-Proof Customer Teams [1:48] Engaged Teams Drive Engaged Customers [2:31] CX Journey vs. CS Milestones Explained [3:25] Renewals Beat New Logos for Growth [3:01] People-First CX Drives Customer Wins [1:27] Listening, Learning, and Improving Your Product [0:59] Short – Upskill to Future-Proof Customer Teams [0:58] Short - Renewals Beat New Logos for Growth