What’s Inside [0:43] Introduction to Sarah Caminiti [32:03] Full Podcast Episode [1:52] Recognizing Systemic Cracks in the Customer Experience Foundation [2:55] Identifying Common Pitfalls in Customer Experience Foundation [3:18] Connecting Dots into How Customer Experience Fuels Business Growth [4:40] Transforming Customer Experience Interactions Into Strategic Insights [4:50] Owning Your Worth and Advocating for Customer Value as a CX Leader [3:16] Building a Skilled CX Team as Key to Success and Efficiency [7:01] Importance of Internal Advocacy and Data in Customer Experience Leadership [0:53] Short - Identifying Common Pitfalls in Customer Experience Foundation [0:57] Short - Transforming Customer Experience Interactions Into Strategic Insights