YOUTUBE SHORT: Transforming Customer Experience Interactions Into Strategic Insights “A CX person pours their heart and soul into trying to figure out what people need. However, the value of their input keeps getting lower and lower—not because they did anything wrong, but because no one values their position enough to allow them to use this information effectively within the company. They must figure out how to present this information, but other leaders also need to respect them enough to help them do so.” - Sarah Caminiti