Sampo Parkkinen - "How Connectivity Shapes Remote Work and Customer Experience"
Sampo Parkkinen, CEO of Revieve, discusses the rising importance of connectivity in today’s remote work landscape. He explains how AI transforms customer experiences across online, in-app, and in-store channels. Emphasizing robust network infrastructure and cloud solutions, he advocates for innovation that drives customer engagement and enterprise success.
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EPISODE: Sampo Parkkinen Chief Executive Officer @ Revieve How Connectivity Shapes Remote Work and Customer Experience Episode 02
What’s Inside [0:41] Introduction to Sampo Parkkinen [25:11] Full Podcast Episode [4:44] Technology for Human Connection in Remote Work and Support [3:35] Establishing Seamless Customer Experiences Amid Wireless Connectivity Challenges [3:06] Ensuring Seamless Connectivity for Global Consumer Experience [2:20] Utilizing Customer-First Approach in Embracing Wireless Connectivity [4:20] Key Challenges and Strategies for Building Remote Company Culture [1:53] Rethinking Business Without Reliable Connectivity [1:19] Customer-First Approach as a Strategy for Business Success [0:59] Short - Technology for Human Connection in Remote Work and Support [0:58] Short - Ensuring Seamless Connectivity for Global Consumer Experience
EPISODE: A Podcast with Sampo Parkkinen Sampo Parkkinen, CEO of Revieve, discusses the rising importance of connectivity in today’s remote work landscape. He explains how AI transforms customer experiences across online, in-app, and in-store channels. Emphasizing robust network infrastructure and cloud solutions, he advocates for innovation that drives customer engagement and enterprise success.
Full Episode “Reliable connectivity is the backbone of our service. For consumers to access the solution, they need a reliable connection. Without that, quite honestly, we wouldn’t have a business at all”
5 Full Episode: Topics Covered Connectivity: The Backbone of Modern Business Operations Revitalizing the Customer Experience in the Age of AI Cultivating Company Culture in Remote Work Environments
(4:44) Technology for Human Connection in Remote Work and Support “Because we are a remote-first company, we have people based on three different continents and serve customers on five. Quite frankly, we can’t afford our connection to fail. Without reliable connectivity, we simply can’t function as a company—internally, we wouldn’t be able to operate.”
(3:35) Establishing Seamless Customer Experiences Amid Wireless Connectivity Challenges “There are many places where wireless is the only way to get any type of connectivity. When we think about delivering experiences to our customers, wireless may not seem as critical from our perspective. However, for consumers to access those experiences wherever they are, wireless is essential.”
8 (3:06) Ensuring Seamless Connectivity for Global Consumer Experience “We need to have all these systems in place—failovers, load balancers, and other safeguards—because we work with some of the biggest brands and retailers in the world with millions of consumers using our platform across 50+ countries and five continents monthly. Not only must we be prepared for connectivity issues, but we must also handle network congestion, high loads, and traffic spikes effectively.”
(2:20) Utilizing Customer-First Approach in Embracing Wireless Connectivity “We're thinking backward from the customers—who they are, whether they’re a brand or a retailer, and their consumers. How do they need to use our solution? Where, why, and when? We start with these questions, work backward, and build from there.”
(4:20) Key Challenges and Strategies for Building Remote Company Culture “Company culture is always important, whether you’re in person or remote. It is a critical piece because that is what your customers experience from you. The bigger you get, the more they will directly interact with the people on your team, encountering their actions, behaviors, and expertise firsthand”
11 (1:53) Rethinking Business Without Reliable Connectivity “I think that for us, losing a reliable connection would be equivalent to what happened to travel companies when COVID started. We would have to rethink and re-engineer the entire company if that were the case, and we would need to proceed very carefully.”
“Don’t think about how you want to structure your business—think about how your customers need you to structure it. As long as you’re thoughtful and truly understand why it makes sense for your customers—and therefore why it makes sense for you—I think that’s a good guiding thread to follow.” (1:19) Customer-First Approach as a Strategy for Business Success
YOUTUBE SHORT: “Because we are a remote-first company, we have people based on three different continents and serve customers on five. Quite frankly, we can’t afford our connection to fail. Without reliable connectivity, we simply can’t function as a company—internally, we wouldn’t be able to operate.” - Sampo Parkkinen
YOUTUBE SHORT: "We need to have all these systems in place—failovers, load balancers, and other safeguards—because we work with some of the biggest brands and retailers in the world with millions of consumers using our platform across 50+ countries and five continents monthly. Not only must we be prepared for connectivity issues, but we must also handle network congestion, high loads, and traffic spikes effectively” - Sampo Parkkinen
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