(0:52 Video) Shifting Dynamics: Contact Centers as Strategic Assets “My agents and my contact center are the face of the business. We are the reason customers repurchase or renew.” —PAT FERDIG

Pat Ferdig - “CCOs: Tackling Systematic Resistance to Accepting Subpar Performance” - Page 15 Pat Ferdig - “CCOs: Tackling Systematic Resistance to Accepting Subpar Performance” Page 14 Page 16
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