(1:26 Video) Service Productization: Customer Success Drives Sales Productivity “When averaged across the sales team, the general productivity per salesperson in the company was about $200,000 to $300,000 annually. In contrast, the productivity per person on my team was $21 million per year. It goes to show that customer success just builds a totally different relationship with the customer. It’s a whole different way of running a business, and the results are wildly different, too.” — NEELAM SANDHU