Full Episode: Topics Covered 1. Human-Centric Approach 2. Evolution of KPIs 3. Adaptability and Continuous Improvement
Neal Dlin - “Why Contact Centers are Still Fundamentally Flawed in 2024” Page 4 Page 6Full Episode: Topics Covered 1. Human-Centric Approach 2. Evolution of KPIs 3. Adaptability and Continuous Improvement
Neal Dlin - “Why Contact Centers are Still Fundamentally Flawed in 2024” Page 4 Page 6