)XOO(SLVRGH7RSLFV&RYHUHG ʵ˥˜˗˚˜ˡ˚˧˛˘ʺ˘ˡ˘˥˔˧˜ˢˡ˔˟ʶˢˠˠ˨ˡ˜˖˔˧˜ˢˡʺ˔ˣ ʵ˔˟˔ˡ˖˜ˡ˚ʻ˨ˠ˔ˡʼˡ˧˘˥˔˖˧˜ˢˡ˔ˡ˗ʴʼ˜ˡʶˢˡ˧˔˖˧ʶ˘ˡ˧˘˥˦ ˅˘˧˛˜ˡ˞˜ˡ˚˧˛˘ˆ˧˥˔˧˘˚˜˖ˉ˔˟˨˘ˢ˙ʶˢˡ˧˔˖˧ʶ˘ˡ˧˘˥˦
Mike Aoki - "How to Rebalance Your Contact Center for Success" Page 4 Page 6)XOO(SLVRGH7RSLFV&RYHUHG ʵ˥˜˗˚˜ˡ˚˧˛˘ʺ˘ˡ˘˥˔˧˜ˢˡ˔˟ʶˢˠˠ˨ˡ˜˖˔˧˜ˢˡʺ˔ˣ ʵ˔˟˔ˡ˖˜ˡ˚ʻ˨ˠ˔ˡʼˡ˧˘˥˔˖˧˜ˢˡ˔ˡ˗ʴʼ˜ˡʶˢˡ˧˔˖˧ʶ˘ˡ˧˘˥˦ ˅˘˧˛˜ˡ˞˜ˡ˚˧˛˘ˆ˧˥˔˧˘˚˜˖ˉ˔˟˨˘ˢ˙ʶˢˡ˧˔˖˧ʶ˘ˡ˧˘˥˦
Mike Aoki - "How to Rebalance Your Contact Center for Success" Page 4 Page 6