Michael Pittman - "Beyond the Bargain: Creating Network Value That Outlasts the Lowest Bid"

EPISODE: Michael Pittman CEO and Founder @ Connected Solutions Group, LLC Beyond the Bargain: Creating Network Value That Outlasts the Lowest Bid Episode 20

What’s Inside [3:30] Introduction to Michael Pittman [29:38] Full Podcast Episode [2:57] Episode Highlights [3:56] Overcoming Price vs. Value Dilemma in the Telecom Industry [2:56] Educating Customers on the Value of Better Connectivity [7:34] How CSG’s Customer-Centric Approach Creates Competitive Advantage [4:54] Overcoming Misconceptions About Wireless Reliability [3:01] Making the Case for Investing in Reliability Connectivity [0:54] Short - How CSG’s Customer-Centric Approach Creates Competitive Advantage [0:56] Short - Making the Case for Investing in Reliability Connectivity

EPISODE: A Podcast with Michael Pittman Michael Pittman, CEO and Founder of Connected Solutions Group, explores the challenge of selling on value rather than price. He explains how companies in the telecom industry are often trapped in a race to the bottom with pricing. Still, he highlights how CSG differentiates itself by focusing on customer experience and comprehensive value. Michael also shares how CSG partners with customers to deliver a smoother and more efficient service.

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Full Episode "It’s our job to illustrate a tangible value beyond the MRC at the carrier level, demonstrating that by choosing this solution, you're receiving the best overall value.”

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5 (2:57) Episode Highlights

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(3:56) Overcoming Price vs. Value Dilemma in the Telecom Industry "It is our job to bring together everyone who wants to win the deal and present it to the customer. By choosing this option, they not only get the monthly recurring fee from the carrier but also a suite of services that simplify and improve the deployment process. Additionally, they will use those resources moving forward."

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(2:56) Educating Customers on the Value of Better Connectivity "If we can get our customers to experience the better side of it, then they’ll understand the value in paying a little bit more, that’s what we’re after every day."

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8 (7:34) How CSG’s Customer-Centric Approach Creates Competitive Advantage "Over the last two years, we’ve worked incredibly hard on every single customer touchpoint because we’re obsessed with maximizing the customer experience. I believe the customers who truly love and resonate with us understand that we’re doing everything we can to make their experience as painless as possible."

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(4:54) Overcoming Misconceptions About Wireless Reliability “We’re very confident that we can deliver the wireless bandwidth you need. If a signal exists, we can pull it in and maximize the efficiency of the bandwidth available to you.”

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(3:01) Making the Case for Investing in Reliability Connectivity "When it comes to your connectivity, don’t just race to the bottom because that’s the bottom line. Examine your existing infrastructure, including how you're trying to grow your business. Then, evaluate the total package that vendors are presenting because there are many ways we can help maximize efficiencies for you."

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11 YOUTUBE SHORT: "Over the last two years, we’ve worked incredibly hard on every single customer touchpoint because we’re obsessed with maximizing the customer experience. I believe the customers who truly love and resonate with us understand that we’re doing everything we can to make their experience as painless as possible.” - Michael Pittman

YOUTUBE SHORT: "When it comes to your connectivity, don’t just race to the bottom because that’s the bottom line. Examine your existing infrastructure, including how you're trying to grow your business. Then, evaluate the total package that vendors are presenting because there are many ways we can help maximize efficiencies for you.” - Michael Pittman

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