Kurt Shriner - "The Roadmap to Transforming IT from a Cost Center to a Growth Enabler"
Kurt Shriner, Vice President of IT Infrastructure Management at Capital Bank, describes his 18‑month roadmap that shifts IT from support to strategic growth. He reveals how psychological safety retains talent, why transparent project marketing earns budget, and how servant leadership builds high‑performance teams. Gain actionable steps to reposition IT as a revenue driver.
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EPISODE: Kurt Shriner Vice President of IT Infrastructure Management @ Capital Bank The Roadmap to Transforming IT from a Cost Center to a Growth Enabler Episode 19
What’s Inside [0:57] Introduction to Kurt Shriner [29:31] Full Podcast Episode [2:06] Highlights Video [1:23] Soft-Skill Mastery Drives Technical Excellence [3:20] Shielding Engineers to Unlock Peak IT Performance [2:03] Collaborative DNA Turns Projects Into Profits [5:11] Psychological Safety Fuels High‑Performance IT Teams [6:06] Tailored Executive Advocacy Secures IT’s Strategic Seat [5:57] Storytelling IT Solutions Boost NPS and Revenue [2:22] Four‑Quarters Leadership: Balancing Tech, Finance, Strategy [0:59] Short - Psychological Safety Fuels High‑Performance IT Teams [0:56] Short - Tailored Executive Advocacy Secures IT’s Strategic Seat
EPISODE: A Podcast with Kurt Shriner Kurt Shriner, Vice President of IT Infrastructure Management at Capital Bank, describes his 18‑month roadmap that shifts IT from support to strategic growth. He reveals how psychological safety retains talent, why transparent project marketing earns budget, and how servant leadership builds high‑performance teams. Gain actionable steps to reposition IT as a revenue driver.
Full Episode “When I talk about transforming IT into a growth enabler, I’m not saying we stop break‑fix. We still keep the lights on. I’m looking for value‑add that proves we’re more important to the business than before.”
5 (2:06) Highlights Video
(1:23) Soft-Skill Mastery Drives Technical Excellence “My soft skills and attention to detail with my employees are also as important as my technical acumen because we want them to stay.”
(3:20) Shielding Engineers to Unlock Peak IT Performance “It starts with a really solid job description, and it’s important to be very clear up front about what the expectations are in that job description. They must be realistic and relevant to that role.”
8 (2:03) Collaborative DNA Turns Projects Into Profits “I’d describe my leadership style as managing personnel through collaboration, mentoring, and guidance. I give my team ownership of systems, projects, and responsibilities to help make the organization more profitable.”
(5:11) Psychological Safety Fuels High-Performance IT Teams “My team are my subject‑matter experts and I rely on their honest, straightforward assessments. So, I get the best information when my team feels safe, and they stay longer when they feel safe.”
(6:06) Tailored Executive Advocacy Secures IT’s Strategic Seat “Once I start knocking other departments’ issues out of the park, I become a strategic business consultant to them. But none of that happens if I don’t foster those relationships with them.”
11 (5:57) Storytelling IT Solutions Boost NPS and Revenue “I don’t pretend to be an expert. I gather the experts, create a collaborative environment where everyone feels comfortable speaking up. No answer is wrong and all input is welcome.”
(2:22) Four‑Quarters Leadership: Balancing Tech, Finance, Strategy “My leadership style follows what I call the ‘four quarters’ philosophy of balancing people management, project delivery, financial stewardship, and strategic planning.”
YOUTUBE SHORT: “My team are my subject‑matter experts and I rely on their honest, straightforward assessments. So, I get the best information when my team feels safe, and they stay longer when they feel safe.” - Kurt Shriner
YOUTUBE SHORT: “Once I start knocking other departments’ issues out of the park, I become a strategic business consultant to them. But none of that happens if I don’t foster those relationships with them.” - Kurt Shriner
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