(1:17 Video) Keeping Priorities Front Of Mind Daily Through Planning βOne of the best things project planning has done for me is to hold me accountable and keep me on track, because we all know things get busy and it is very easy to put off things you need to complete, to procrastinate, or to decide something is not a priority and ignore it. If you have a plan in place, it does not allow you to do so. It forces you to execute on those things, prioritize what is important, and stay on track.β - TRACEY DJORDJEVIC
A Strategic Approach to Leading Change in the Contact Center Page 11 Page 13