YOUTUBE SHORT: Redesigning KPIs To Elevate Insights And ROI “We have KPIs that tie our activity and our resource hours to revenue. If you build your KPIs in such a way, you are not going to look so much like a cost center. You are going to show that your team is a strong contributor to the revenue the company is gaining. I think you can start with that, and then as you gain your customer insights, you can also tie those into your KPIs, which helps you prove your return on investment.” - TRACEY DJORDJEVIC