(2:06 Video) Inside Sales Fills Gaps And Lifts Revenue “We need to train our customers, both internal and external, how to do business with us. With inside sales, we knew there was a need for that. It fills a gap for outside sales with customers they are not getting to or do not have time to focus on. That will always speak to the C-suite because they want to maximize revenue where we might not be gaining it at this moment. I think that was a really good way to fill a gap.” - TRACEY DJORDJEVIC
A Strategic Approach to Leading Change in the Contact Center Page 7 Page 9