Jon Manes - "How Information Technology Drives Revenue Growth"
Jon Manes, Vice President of Information Technology at Mambo Seafood Restaurants, explains how treating IT as a revenue-driving partner transforms operations. He discusses the urgency of restaurant IT support and how network reliability underpins every transaction. He also highlights the shift to wireless-first infrastructure to cut costs and boost uptime. His insights offer a roadmap for any multi-location business seeking growth.
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EPISODE: Jon Manes Vice President of IT @ Mambo Seafood Restaurants How Information Technology Drives Revenue Growth Episode 18
What’s Inside [1:23] Introduction to Jon Manes [27:52] Full Podcast Episode [2:29] Highlights Video [2:21] Restaurant IT Prevents Customer Chaos [2:22] Protecting Restaurant Revenue with Redundant Connectivity Solutions [5:07] Future-Proofing Restaurants by Embracing Wireless-First [3:47] Boosting Restaurant Revenue by Including IT in Leadership Decisions [3:38] Mastering Dual IT Roles to Maximize Business ROI and Efficiency [4:05] Revolutionizing Internal Support by Recording and Acting on Guest Feedbacks [1:16] Why Respecting Internal “Guests” Elevates Your Entire Organization [0:58] Short - Restaurant IT Prevents Customer Chaos [0:58] Short - Boosting Restaurant Revenue by Including IT in Leadership Decisions
EPISODE: A Podcast with Jon Manes Jon Manes, Vice President of Information Technology at Mambo Seafood Restaurants, explains how treating IT as a revenue-driving partner transforms operations. He discusses the urgency of restaurant IT support and how network reliability underpins every transaction. He also highlights the shift to wireless-first infrastructure to cut costs and boost uptime. His insights offer a roadmap for any multi-location business seeking growth.
Full Episode “We are not a support department. We are not a cost center. We are a direct connection to customer experience, revenue growth. We support every single department and enable them.”
5 (2:29) Highlights Video
(2:21) Restaurant IT Prevents Customer Chaos “There’s a sense of urgency that just doesn’t exist across other environments for IT, but does in the restaurant space. So, we have to have a support line for them that is extremely fast and nimble and understands what they’re going through.”
(2:22) Protecting Restaurant Revenue with Redundant Connectivity Solutions “We have multiple redundancies, not only from a network connection standpoint but from a power standpoint to ensure that our vendors function at the highest capability they can and provide the best support to our staff and to our guests.”
8 (5:07) Future-Proofing Restaurants by Embracing Wireless-First “As the technology increases and gets to where it’s more and more stable, you’ll have fewer issues even just in your restaurant.”
(3:47) Boosting Restaurant Revenue by Including IT in Leadership Decisions “IT having a seat at the table means all department heads discuss equally, provide their own feedback, and work together to make decisions on whether or not technology is needed in a solution.”
(3:38) Mastering Dual IT Roles to Maximize Business ROI and Efficiency “I live in the day-to-day support level to ensure that everything is completed as fast as possible and build a loyalty program to get more people to help grow the brand.”
11 (4:05) Revolutionizing Internal Support by Recording and Acting on Guest Feedbacks “We as a team came up with this idea of recording every single guest comment and it created a culture of people caring about every single guest experience and drove our success in hospitality.”
(1:16) Why Respecting Internal “Guests” Elevates Your Entire Organization “Stay focused on your guest experience, and that guest being the people who work alongside you every day. It’s important that we treat each other with respect because everyone deserves it and there's always something amazing to be garnered by relationships with new people.”
YOUTUBE SHORT: “There’s a sense of urgency that just doesn’t exist across other environments for IT, but does in the restaurant space. So, we have to have a support line for them that is extremely fast and nimble and understands what they’re going through.” - Jon Manes
YOUTUBE SHORT: "IT having a seat at the table means all department heads discuss equally, provide their own feedback, and work together to make decisions on whether or not technology is needed in a solution.” - Jon Manes
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