9LGHR ,QYHVWLQ3HRSOHIRU6XVWDLQDEOH 6XFFHVVDQG)XOILOOPHQW ҮĊǻŽʆdžƷ҃Ȟɔˢ҃Ȉʔ҃ƷɔʰƢȮdž҃Ȟɔˢҏ҃˖ǻȈȮdž҃ʔǻŽʆdžƷ҃ǬʆȈdžǪ҃Ȉʔ҃ǻŽȮǪ҃ ʢǻdž҃ǬʆȈdžǪҡ˖ǻȈƫǻ҃ǬʆdžŽʢȮˢ҃ǻdžȮɾʔҎ҃öŽʆʢɅdžʆʔǻȈɾʔ҃ʢʆʰȮˢ҃ ȿŽȥdž҃Ž҃ƷȈǪǪdžʆdžɅƫdžҏ҃ŽɅƷ҃ȈɅ҃ʢǻdž҃ȮɔɅǬ҃ʆʰɅҏ҃Ȉʢұʔ҃ ʔʰʔʢŽȈɅŽƢȮdž҃ŽɅƷ҃ȮȈȥdžȮˢ҃ȿʰƫǻ҃ȿɔʆdž҃džǪ̅ƫȈdžɅʢ҃ŽɅƷ҃ ǪʰȮ̅ȮȮȈɅǬ҃ʢǻŽɅ҃ȿŽȥȈɅǬ҃ʔǻɔʆʢҟʢdžʆȿ҃ȈɅˑdžʔʢȿdžɅʢʔ҃ŽɅƷ҃ ƷȈʔȈɅˑdžʔʢȿdžɅʢʔҎү Ҟ҂zH½þŖ҂z†§8HĊzH†·
Henry Hildesheim - "How to Create Success Though BPO Partnerships" Page 11 Page 13