(3:24 Video) SaaS and Customer Experience: Driving Sustainable Growth "We care about retaining customers by providing value, and everyone who delivers value to customers becomes a growth accelerator. This underscores the importance of customer experience, care, and engagement from the contact center.” - HARINI GOKUL
Harini Gokul - "Contact Centers: Accountability and Positive Impact on P&L" Page 6 Page 8