(0:50 Video) Real-Time Listening: A Catalyst for Business Growth “Change starts by listening. I find it's very powerful to listen in real-time to what your customers are saying about you.” - HARINI GOKUL Harini Gokul - "Contact Centers: Accountability and Positive Impact on P&L" Page 14 Page 16Video Player is loading.Play VideoPlayMuteCurrent Time 0:00/Duration 0:51Loaded: 0.00%0:00Stream Type LIVESeek to live, currently behind liveLIVERemaining Time -0:51 1xPlayback RateChaptersChaptersDescriptionsdescriptions off, selectedCaptionscaptions settings, opens captions settings dialogcaptions off, selectedAudio TrackPicture-in-PictureFullscreenThis is a modal window.Beginning of dialog window. Escape will cancel and close the window.TextColorWhiteBlackRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentBackgroundColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentTransparentWindowColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyTransparentSemi-TransparentOpaqueFont Size50%75%100%125%150%175%200%300%400%Text Edge StyleNoneRaisedDepressedUniformDropshadowFont FamilyProportional Sans-SerifMonospace Sans-SerifProportional SerifMonospace SerifCasualScriptSmall CapsReset restore all settings to the default valuesDoneClose Modal DialogEnd of dialog window.video
Harini Gokul - "Contact Centers: Accountability and Positive Impact on P&L" Page 14 Page 16