Gemma DePalma - "Creating the Ideal Hybrid Customer Happiness Team"
Gemma DePalma is the COO of Foria, a company focused on bringing more pleasure to more people through products that address female intimate well-being. With a background in R&D, product development, supply chain, and logistics, Gemma brings a holistic perspective to customer happiness. She joined Foria five years ago as the Director of Supply Chain and now oversees the entire product lifecycle, including customer happiness.
WOW-24-7
Contact Centers
call center
customer service outsourcing
customer support outsourcing
customer service BPO
retail BPO
e-commerce BPO
Head of Custor Service Stepstone Deutschland Transforming Contact Centers: From Cost to Value Centers
![Gemma DePalma - "Creating the Ideal Hybrid Customer Happiness Team" - Page 1](/cdn-cgi/image/width=600,quality=80,format=webp/https://cdn.relayto.com/images_originals/662faead9f17a.jpeg)