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(1:56 Video) Turning Complaints into Connections and Growth Opportunities "Majority of customers reach out to complain about something. So, when they’re reaching out to you, how can you turn that unsatisfied customer complaint into an opportunity?” — GEMMA DEPALMA

Gemma DePalma - "Creating the Ideal Hybrid Customer Happiness Team" - Page 6 Gemma DePalma - "Creating the Ideal Hybrid Customer Happiness Team" Page 5 Page 7
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