[6:13] Why Voice of Customer is AI’s Missing Context “AI misses the context, and the context is king. I am a huge believer in the voice of the customer. When you start having those conversations, and you can train your AI based on what your customers are saying, you can add that context. Suddenly, that AI becomes very powerful, and it has a lot of potential for the go-to-market teams in many ways.” – Kari Hanson