Florian Schröder - “Transforming Contact Centers: From Cost to Value Centers"

Florian Schröder, Head of Customer Success at Stepstone, Europe’s largest online recruiting company. Florian shares his insights on the importance of customer success in this episode. With years of experience in the field, Florian discusses how he has helped elevate customer experience to a key performance indicator at Stepstone. Explore Florian's approaches to transforming the image of contact centers from cost centers to value centers that directly impact bottom-line revenue.

WOW-24-7

Contact Centers