Full Episode: Topics Covered 1. Managing the Customer Journey 2. The Hygiene Factor and Motivational Factors 3. Promoting Contact Centers as Value Centers 4. Addressing Agent Turnover
![Florian Schröder - “Transforming Contact Centers: From Cost to Value Centers" - Page 5](/cdn-cgi/image/width=600,quality=80,format=webp/https://cdn.relayto.com/images_originals/66048cc97b338.jpeg)
Full Episode: Topics Covered 1. Managing the Customer Journey 2. The Hygiene Factor and Motivational Factors 3. Promoting Contact Centers as Value Centers 4. Addressing Agent Turnover