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(5:14 Video) The Difference Between Hygiene and Motivational Factors “Contact centers can make a real difference by proactively engaging with customers and finding ways to increase happiness.” —FLORIAN SCHRÖDER

Florian Schröder - “Transforming Contact Centers: From Cost to Value Centers" - Page 7 Florian Schröder - “Transforming Contact Centers: From Cost to Value Centers" Page 6 Page 8
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