Filip Popovic - "A New Vision and Evolution in Customer Experience"

Filip Popovic, Head of Relationship Centre Worldwide at Avon, outlines his ‘Golden Age’ approach to BPO partnerships. He explains how co‑creation with providers builds trust and drives mutual value. Filip shares real-world examples of how transparent collaboration improves customer feedback loops. He also demonstrates how AI synthesizes frontline insights to inform strategic decisions.

WOW-24-7

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