)XOO(SLVRGH Ҷŋdž҃Žʆdž҃ʢǻdž҃ˑɔȈƫdž҃ɔǪ҃ɔʰʆ҃ƫɔɅʔʰȿdžʆʔҏ҃ŽɅƷ҃ʢǻŽʢұʔ҃Ž҃ ˑdžʆˢ҃ƷȈǪ̅ƫʰȮʢ҃ʆɔȮdž҃ƢdžƫŽʰʔdž҃ˢɔʰ҃Žʆdž҃ȮȈȥdž҃Ž҃ƢɔȿƢ҃ȈɅ҃Ž҃ ȿŽɅŽǬdžȿdžɅʢ҃ʢdžŽȿҡˢɔʰ҃Žʆdž҃ʢǻdž҃ɔɅdž҃ƫɔȿɾȮŽȈɅȈɅǬҎ҃ Ìʰʆ҃ʆɔȮdž҃Ȉʔ҃ʢɔ҃Ƣdž҃ŽɅ҃ŽƷˑɔƫŽʢdž҃Ǫɔʆ҃ɔʰʆ҃ƫɔɅʔʰȿdžʆʔҏ҃ ŽɅƷ҃džˑdžʆˢɔɅdž҃ʔǻɔʰȮƷ҃ɾȮŽˢ҃ʢǻŽʢ҃ʆɔȮdž҃˖Ȉʢǻ҃ ƫɔɅʔȈʔʢdžɅƫˢҎ҃½ɔ҃ƫɔȿɾʆɔȿȈʔdžʔҎҶ Ҡ҃kȈȮȈɾ҂öɔɾɔˑȈƫ
Filip Popovic - "A New Vision and Evolution in Customer Experience" Page 3 Page 5