9LGHR 5HIUDPH7RQHWR7UDQVIRUP &XVWRPHU&RQQHFWLRQV Ҷ%ʆȈɅǬȈɅǬ҃ˢɔʰʆ҃ɔ˖Ʌ҃ȈɅ̆ʰdžɅƫdž҃ʢɔ҃ʆdždžˑŽȮʰŽʢdž҃ʢɔɅdž҃ɔǪ҃ ˑɔȈƫdž҃džˑdžʆˢ҃ˢdžŽʆ҃˖Žʔ҃ŽƫʢʰŽȮȮˢ҃ˑdžʆˢ҃ȈȿɾɔʆʢŽɅʢҏ҃ ƢȮdžɅƷȈɅǬ҃ɾʆɔǪdžʔʔȈɔɅŽȮȈʔȿ҃˖Ȉʢǻ҃ǬdžɅʰȈɅdž҃˖ŽʆȿʢǻҎҶ Ҟ҂kȈȮȈɾ҂öɔɾɔˑȈƫ
Filip Popovic - "A New Vision and Evolution in Customer Experience" Page 8 Page 10