What’s Inside [1:05] Introduction to Enav Birnbaum [26:26] Full Podcast Episode [2:57] Full Episode Highlights [1:07] How Customer Success Drives Company Revenue [2:57] Fostering Customer-Centric Company Culture That Transforms Support [2:24] Personalizing Support Connections Through Trust and Familiarity [3:33] Building Deep Customer Relationships Through Trust-Driven Support [1:43] Creating Value Through Proactive and Empathetic Support [3:02] Utilizing a Consultative Approach to Operational Customer Support [3:46] Creating Customer Experience as a Competitive Business Advantage [1:13] Encouraging Team Connections Without Losing Professional Edge [2:08] Connect Support Teams to Mission, Not Just Metrics [0:52] Short - Personalizing Support Connections Through Trust and Familiarity [0:57] Short - Creating Customer Experience as a Competitive Business Advantage