What’s Inside [1:15] Introduction to Matt Hartley [24:25] Full Podcast Episode [2:42] Full Episode Highlights [1:42] Aligning Customer Care Goals to Drive Broader Business Success [1:47] Earning Your Seat at the Table Through Strategic Evidence [2:47] Building Cross‑Functional Systems for Joint CX Priorities [2:15] Combining Customer Stories and Data to Drive Organizational Change [2:26] Accelerating CX Insights with AI‑Powered Clustering and Detection [4:29] Personalizing Data Storytelling to Resonate with Cross‑Functional Teams [4:15] Amplifying CX Impact Through Consistent and Repeated Advocacy [0:56] Driving Long‑Term Wins by Aligning Teams on Shared Goals [0:44] Short - Combining Customer Stories and Data to Drive Organizational Change [0:55] Short - Amplifying CX Impact Through Consistent and Repeated Advocacy