Table of Contents [0:53] Introduction to David T. Roberts [29:42] Full Podcast Episode [2:20] Episode Highlights Video [1:23] Becoming a Trusted Advisor With Customer Proximity [2:50] Running Discovery Calls That Win Better Deals [3:19] Activating NPS Into Real Retention Actions [2:05] Fixing Processes Before Buying More Software [5:59] Making AI Useful With Contextual Intelligence [3:19] Building Trust Through Transparent AI Sources and Evidence [5:09] Executing Customer Obsession Across the Entire Lifecycle Journey [0:39] Short - Executing Customer Obsession Across the Entire Lifecycle Journey