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Full Episode “Your average spend may go up when you consider per agent because the reality is that when you remove the low-complexity items, all that’s left is highly complex, which means you probably need more complex skill sets and competencies than you’ve had before.” -CANDACE WALLACE

Candace Wallace - "CCOs: Why Advocate for Downward CSAT Trends" - Page 4 Candace Wallace - "CCOs: Why Advocate for Downward CSAT Trends" Page 3 Page 5
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