What’s Inside [1:42] Introduction to Anne-Sophie Engert [38:26] Full Podcast Episode [2:26] Investing in Contact Centers for Greater Business Returns [8:12] Maximizing Revenue Through Strategic Contact Center Engagement [3:24] Customer Care as Key to Sustainable Business Differentiator [2:35] Balancing Departmental Resources for Company’s Sustainable Growth [5:36] Enhancing Customer Service by Aligning Agent Experience with Client Needs [5:36] Enhancing Agent Careers Through Continuous Learning and Development [3:45] Strategic Benefits of Partnering with BPO Providers [0:53] Investing in Customer Service for Ultimate Business Success [0:59] Short – Maximizing Revenue Through Strategic Contact Center Engagement [0:56] Short - Strategic Benefits of Partnering with BPO Providers