(0:54 Video) Enhancing Agent Careers Through Continuous Learning and Development “Bringing in a partner can be a strategic decision to gain flexibility and growth opportunities, and it often returns to cost considerations. Outsourcing is usually and, additionally, for a 24/7 environment, outsourcing can offer flexibility with service hours. In such cases, partnering with an outsourcing firm can be a sensible choice.” —ANNE-SOPHIE ENGERT